Terms and conditions

GTC Online-Shop

Section 1 General
1.1 corso sauna manufaktur GmbH, hereinafter referred to as corso, offers www.corso-saunamanufaktur.com goods in the area of sauna and steam bath accessories via the online shop under the domain. The goods are all original products and original products of the brand partners without exception.

1.2 The general terms and conditions herein apply to the entire business relationship between corso and the customer.

1.3 Customers within the meaning of the above terms and conditions of sale are both consumers and entrepreneurs.

1.3.1 Any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to his commercial or self-employed professional activity shall be regarded as a consumer.

1.3.2 Entrepreneur within the meaning of these General Terms and Conditions is any natural or legal person or a partnership with legal interest with whom a business relationship is entered into and which acts in the exercise of its commercial or independent professional activity.

Section 2 Conclusion of the contract
2.1 The products and services listed within the online shop do not constitute binding offers for corso. Rather, the offers of goods are an invitation by corso to the customers to make a binding offer.

2.1.1 Product illustrations as well as drawings or illustrations are only considered as approximate product description. The information in the order confirmation is decisive for the product quality.

2.1.2 The products offered in the online shop meet the requirements of the German market.

2.2 The customer can make an order in the online shop as follows: After viewing a product, this can be placed in the shopping cart by appropriate click – after any further selection in terms of color, size, number, etc. By selecting several products and placing them in the shopping cart, the intended total order accumulates in this. By clicking on the corresponding button (“shopping cart”) the shopping cart can be opened at any time. For example, if items are to be removed there, this is possible with the respective product. If the product is to be ordered multiple times, the number of items can be adjusted. To change the product property after you have placed it in the shopping cart, this can be achieved by removing and re-placing (changed) in the shopping cart. If changes are made in the shopping cart, the button “Update shopping cart” should be clicked, as only after this the updated order value of the goods is displayed. If you want to complete the ordering process, please click on the next step “Go to checkout”.

2.3 By ordering – whether by telephone, in writing or electronically – the customer declares his contract offer binding for a period of five days. Corso will immediately confirm receipt of this order on the Internet to the customer. In this respect, however, it is not a matter of acceptance of the order; this may, however, be combined with the declaration of acceptance.

2.4 corso is entitled to accept the customer’s contract offer within five days of receipt of the contract. Acceptance can be declared either by express notification or with delivery of the goods. As a rule, however, the acceptance of the contract offer by the customer by corso is declared in writing.

2.5 corso assumes no procurement risk and reserves the right to detach itself from the obligation to fulfil the contract in the event of incorrect or improper self-supply by suppliers. Corso’s liability for intent or negligence in accordance with the liability provisions of these General Terms and Conditions in accordance with Section 11 remains unaffected by this. In the event of unavailability or partial availability of the service, corso will inform the customer without delay; in the event of withdrawal, the consideration will be refunded to the customer immediately.

2.6 We save the contract text and send you the order data by e-mail. You can view the terms and conditions here at any time. Past orders and your current order can be viewed in the customer account if you have registered with us.

Section 3 Revocation Instruction
Consumers within the meaning of Section 13 of the German Civil Code (BGB) are entitled to a right of withdrawal in accordance with the following conditions:

Cancellation

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. In order to exercise your right of withdrawal, you must contact us

corso sauna manufaktur gmbh
Industriestraße 37
49565 Bramsche
Germany

Fon +49 (0)5461 60 399-0
Fax +49 (0)5461 60 399-29
info@corso-saunamanufaktur.com

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory:

I hereby revoke my order No. ___________________________________________________________________________
___________(date) at corso sauna manufaktur gmbh.

Customer name: _____________________________________________________________________________________________________________________________
Date of revocation:_____________________________________________________________________________________________________________________

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

If you have received the goods from us by parcel service, you must return or hand over the goods to us immediately and in any case no later than fourteen days from the day from which you informed us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. Please note that you must return the goods to us in a manner similar to that you received from us.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

Section 4 Prices, delivery and shipping costs
4.1 The prices quoted in the online shop represent final prices for all deliveries made within Germany. All price components including applicable taxes are included. Shipping costs are €7 for ordering sauna accessories; Exceptions are the 5-litre containers (1 container = 9 € shipping costs, 2 containers = 16 € shipping costs, higher quantities on request) as well as the sauna stones (15 – 25 kg = 16 €, larger quantities on request). When picking up the goods from us in Bramsche, there are no shipping costs/fees (cash only; Opening hours: Mon – Thu 8 am – 6 pm, Fri 8am – 5pm).

4.2 In the case of cross-border delivery, further taxes and charges (e.g. customs duties) as well as transport and packaging costs must be determined in individual cases and paid by the customer. Please send us your request.

Section 5 Terms of Payment
5.1 The customer can either pay by Paypal, direct debit or credit card, unless otherwise agreed. Alternatively, cash payment is possible upon collection.

Section 6 Right of retention and set-off
6.1 The customer can only assert a right of retention if his counterclaim is based on the same contractual relationship.

6.2 The customer as an entrepreneur is only entitled to set-off or withholding, even if complaints of defects or counterclaims are asserted, if the counterclaims are legally established or acknowledged by corso.

Section 7 Terms of Delivery and Shipping
7.1.1 The delivery of the goods takes place – unless otherwise agreed in individual cases – by shipping route. The goods will be shipped from stock corso and after crediting the purchase price to be paid by the customer.

7.1.2 corso will deliver the ordered goods to the customer within 3 – 5 working days after acceptance of his offer. If the ordered goods are not available within 3 – 5 days for reasons that corso cannot foresee, corso will immediately inform the customer of a different delivery date.

7.2.1 If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods shall pass to him as soon as the shipment has been handed over to the person carrying out the transport.

7.2.2 In the case of consumers, the risk of accidental loss and accidental deterioration of the goods at the time of the purchase of the goods shall pass to the consumer upon handing over the purchased item to the consumer.

7.2.3 With regard to the carrying of the risk, it is the same as handover if the customer is in default of acceptance.

7.3 The customer assures that he has provided the correct and complete delivery address at the time of his order. Should there be additional costs at the time of shipment due to incorrect address data – for example, re-incurable shipping costs – the customer must replace them.

7.4 Delivery will take place – unless otherwise agreed in individual cases – free of curbs.

Section 8 Retention of title
8.1 In the case of consumers, corso reserves the title to the goods until full payment of the purchase price.

8.2 In the case of companies, corso reserves the title to the goods until all claims arising from an ongoing business relationship have been settled in full. If the value of the goods subject to retention of title exceeds the claims to be secured from the current business relationship by more than 10%, corso is obliged to release the reserved goods by the amount exceeding the amount resulting from the above calculation.

8.3 The customer is obliged to treat the goods with care during the existence of the retention of title. If maintenance and inspection work is required, the customer must carry it out on a regular basis at his own expense.

8.4 The customer must immediately inform corso in writing of all accesses by third parties to the goods, in particular of enforcement measures, as well as of possible damage or destruction of the goods. The customer must notify us immediately of a change of ownership of the goods as well as the customer’s own change of address. The customer shall reimburse us for all damages and costs arising from a violation of these obligations and by necessary intervention measures against third party access to the goods.

8.5 corso is entitled to withdraw from the contract and to demand the goods out in the event of a breach of contract by the customer, in particular in the event of a delay in payment.

8.6 The entrepreneur is entitled to sell the goods further in the ordinary course of business. He already assigns corso all claims in the amount of the invoice amount that accerated to him as a result of the resale against a third party. corso accepts the assignment. After the assignment, the trader is authorized to collect the claim. corso reserves the right to collect the claim itself if the entrepreneur does not properly meet his payment obligations and is in default of payment. The processing and processing of the goods by the entrepreneur is always carried out in the name and on behalf of corso. If the goods are processed, corso acquires co-ownership of the new item in proportion to the value of the goods delivered by us. The same applies if the goods are processed or mixed with other objects not belonging to corso.

Section 9 Warranty
9.1 For all goods from corso’s online shop, customers are entitled to the statutory warranty rights.

9.2 The products sold by corso should be installed exclusively by suitable specialist companies. If the products are not professionally installed and/or used, claims from resulting product defects are excluded. corso points out, as a precautionary measure, that similar measures may also be provided for the guarantees offered by the manufacturers of the products.

9.3 The recourse claims of entrepreneurs specified in Sections 478,479 of the German Civil Code (BGB) remain unaffected by the provisions of Sections 9.1 and 9.4 of these General Terms and Conditions.

Section 10 Transport Damage
The customer will support corso to the best of its ability in the event of transport damage, insofar as claims are made against the transport company or transport insurance concerned.

10.1 If the (partial) loss or damage is not externally recognizable, the customer must notify corso within five days of delivery or to the transport company within seven days of delivery in order to ensure that any claims against the transport company are asserted in good time.

10.2 Any rights and claims of the customer, in particular his rights in the event of defects of the item, remain unaffected by the provisions of Sections 10.1 and 10.2 of these General Terms and Conditions. These therefore do not include an exclusion period for the rights of the customer in accordance with Section 9 of these General Terms and Conditions.

Section 11 Liability
11.1 According to the statutory provisions, corso is fully liable for damages resulting from injury to life, body or health, which are based on an intentional or negligent breach of duty as well as for other damages based on an intentional or grossly negligent breach of duty as well as malice. In addition, corso is fully liable for damages that are covered by liability under mandatory statutory provisions, such as the Product Liability Act, as well as in the case of the assumption of guarantees.

11.2 Corso shall be liable for such damages, which are not covered by Section 11.1 and which are caused by simple or slight negligence, insofar as this negligence concerns the breach of contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the customer may regularly rely (so-called cardinal obligations). Corso’s liability is limited to the foreseeable damages typical of the contract.

11.3 In the event of slightly negligent breaches of such contractual obligations, which are not covered by Section 11.1 or Section 11.2 (so-called non-essential contractual obligations), corso shall be liable to consumers – this is limited to the foreseeable damages typical of the contract.

11.4 Further liability is excluded. Reference is made to the limitations of liability in accordance with Section 9.4.

Section 12 Return costs in case of revocation
12.1 If the customer is a consumer and makes use of his statutory right of withdrawal, the customer shall bear the transport costs associated with the return of the goods.

Section 13 Final Provisions
13.1 The relationship between the contracting parties shall be governed by the law in force in the Federal Republic of Germany. In the case of customers who conclude contracts for the supply of movable property for a purpose which cannot be attributed to the professional or commercial activity of the consumer, this choice of law shall apply only to the extent that the protection afforded is not deprived by mandatory provisions of the law of the State in which the consumer is habitually resident.

13.2 The provisions of the United Nations Convention on Contracts for the International Sale of Goods (UN Convention on contracts for the international sale of goods) do not apply.

13.3 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of performance and place of jurisdiction for all disputes arising from this contractual relationship shall be corso’s registered office. The same applies in the event that the customer, who is an entrepreneur, does not have a general place of jurisdiction in Germany, or in the event that the habitual residence is not known at the time the action is brought. Even then, corso’s registered office is the exclusive place of jurisdiction for all disputes arising from this contract.